Terms of Service

By placing an order with DOZO GAMES  (ABN: 806 07 011 236), you agree to be bound by the terms and conditions set out on this page. By purchasing from us, you are entering a legally binding contract between yourself as a customer and DOZO GAMES as your supplier of product and services.
These terms and conditions will be governed by and construed in accordance with the laws of New South Wales, with both parties subject to the non-exclusive jurisdiction of the courts of New South Wales.  These terms and conditions cannot be changed unless agreed by DOZO GAMES in writing or in email form.
 
Ordering
When you place an order, you are making an offer to purchase the item from our website under our terms and conditions.  At this point, there is no acceptance by DOZO GAMES to supply any product. DOZO GAMES reserves the right to refuse service; terminate service; remove or edit contents; or cancel and refund an order at their sole discretion.  If your order cannot be accepted or processed, you will be contacted by email or phone.
You must be at least 18 years of legal age to order products from DOZO GAMES.  By agreeing to the terms and conditions and ordering from us, you are acknowledging that you are 18 years old or above.  You must also elect to have products sent to an Australian postal address as we do not ship overseas at this time.
 
Currency, GST and Price
All prices are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).  All prices are not inclusive of shipping cost. Shipping cost is shown separately and is calculated based on your location and product type.  No refund will be applicable if a product you have purchased becomes available at a lower price. We reserve the right to change the price on our advertised products without any prior notice.  This is one of the ways we update and keep our prices competitive at all times. 
 
Payment
DOZO GAMES currently only accepts payment methods mentioned below:

  1. Paypal
  • Use as direct transfer from your Paypal account to our paypal account; or
  • Use as a payment gateway and pay by Visa or Mastercard.
  • Surcharge will be applied at check out. Shopping Express reserves the right to change the rate without prior notice.
  1. Electronic Transfer (bank deposit, internet bank transfer, direct debit)

Payment will only be processed when all necessary information is provided.  Please make sure you have assisted in providing the correct information on all necessary fields. PayPal and credit card payments are processed instantly the moment you click confirm order button.  If the payment has been processed, verified and confirmed by PayPal or SecurePay, we will send you a payment confirmation email along with the tax invoice attached.
Electronic Transfer will take 2 to 3 working days for payment confirmation.  Please take this into consideration when you choose this payment method.
Our business hours are between Monday to Friday 9.30am – 5.30pm, excluding NSW public holidays.  Orders made during the weekend or public holiday will not be processed until the next business day.
 
Dispatch and Delivery
If you are registered user, you can log in to your account to view the current status of your order.  When our orders are dispatched, you will receive an auto-generated email from us indicating the courier company we used, as well as the associated tracking number.  If you did not receive the item within the estimated delivery period and the tracking number provided is not helping, please contact us.  All items will be delivered to the shipping address provided unless otherwise agreed by us.  DOZO GAMES will take reasonable care to dispatch your order within the estimated dispatch time frame provided in our listing. 
The estimated shipping time frame is 1-6 business days after dispatch, depending on the shipping address and is subject to the limitations of our third party delivery companies. As such, we do not guarantee that the item will be delivered within the estimated delivery time frame. Unless you have opted for postal insurance, we cannot guarantee you will be compensated for any loss or damage in transit. The decision to compensate for a lost of damaged parcel will depend on the third party courier.                
 
Order Amendment or Cancellation – requested by customer
We cannot guarantee changes to your order can be made once it has been paid for. An order cannot be amended or cancelled without prior written approval from DOZO GAMES.  Changing of shipping address, product or quantity after you have paid are examples of amendments that need prior approval from us.  You may not assume that we have to do so upon receiving your request.  We reserve the right to approve or reject any requests for order amendment or cancellation based on your reasons; whether the time you provided for us to make the amendment or cancellation is reasonable; and presence of any delay from our side causing this request.
Please note that while your emails are important to us, they may not be read immediately after they are sent, so we do not assume responsibility for amending or cancelling on grounds that you emailed us shortly after paying for the order. We may also charge additional shipping costs if we need to resend your parcel for reasons including but not limited to the customer's change of mind, an incorrect address, the parcel being unclaimed or a purchase made in error.
 
Order Cancellation – by DOZO GAMES
We reserve the right to cancel orders any time at our own discretion. If you have already paid for the order, we will issue a full refund or offer an equivalent or substitute product to you at our agreed price.
If a product becomes unavailable, we may cancel the order and either offer you a substitute model or refund your payment as soon as possible.
 
Accuracy of Information
Although we endeavour to take all reasonable steps to ensure that information published on our website is correct, our system is not fail safe and errors can occur. As such, information may change without prior notice. DOZO GAMES will not hold liability for advertising incorrect information caused by a system failure or manufacturer error.
 
Refunds
Refunds will only be made to the original Paypal or bank account of purchase.  If you paid with credit card, the refund will be made to the linked Paypal account. If you do not have a Paypal login, you can contact your credit card issuer for more details. A maximum purchase limit by unit may be imposed.